Refund and Returns Policy
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Change of mind refunds will not be accepted after 30 days from original purchase.
No change of mind refunds or exchanges on Sale or Discontinued items.
If you change your mind or the size doesn’t fit, we are happy to exchange, refund or provide an in-store credit, so long as it is returned within the 30-day period from original purchase and providing the product and packaging is in its original unused condition. Receipt or proof of purchase must accompany the return.
Offer excludes postage and handling on change of mind goods. We do not accept returns or refunds for items purchased through Online Clearance.
- Wrong Size Ordered
- Faulty Product (give details)
- Product not as ordered (provide details)
- Dissatisfied with product
- Other (give details)
To return an item, the product MUST be in original condition with all labels attached and in correct original condition packaging. Please ensure that boots have all their inner packaging correctly in place, and that the soles are completely clean.
The original postage charge cannot be refunded unless your order contains incorrect or damaged products.
Refunds will be paid back onto the purchaser’s original credit card, Zip Pay, or PayPal Account.
Refunds may take between 5 – 10 business days for funds to be available in the associated account.
No returns will be accepted, and no refunds will be issued for items purchased through Online Clearance except where item is deemed faulty or incorrectly supplied.
Please note: Original postage and return postage won’t be refunded. Any exchange sent will be charged with our usual postage rates.
Refunds will be made by the original payment method.
Call us or email before returning goods.
Ph: 0402657661
Email: chrissy@onpointneedling.com.au
Faulty goods:
On Point Shop makes every effort to advertise and display our products as accurately as possible. But if we have sent a product that wasn’t accurately pictured or described on this website, we will be happy to exchange for the correct product and will cover the postage.