Terms & Conditions
You are solely responsible for maintaining the confidentiality of the username and password and for all activities that occur under your account. You must notify us of any unauthorised use of your account or any other breach of integrity or security of the site immediately upon becoming aware of it.
If you are under 18, you may use On Point Shop Online only with involvement of a parent or guardian. On Point Shop Online and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Personal information provided in your Online Account will only be collected and used in accordance with the Privacy Statement above.
Copyright
All On Point Shop related content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of On Point Shop or its content suppliers and protected by international copyright laws. The compilation of all On Point Shop related content on this site is the exclusive property of On Point Shop and protected by international copyright laws. All software used on this site is the property of On Point Shop or its software suppliers and protected by international copyright laws.
Dispute Resolution & Customer Complaints Policy
On Point Shop Online aims to deliver an excellent online shopping experience and we are keen to receive feedback from you to help improve our service to you. To make an official complaint, or to provide us with feedback to assist in enhancing your online shopping experience, simply email chrissy@onpointneedling.com.au
Lost or Stolen Order Policy
We strongly recommend you ensure you are available to sign receipt of your online order, or we will need to leave your order at your door. On Point Shop receives confirmation from our freight carrier to confirm parcel delivery, however we cannot be responsible for your orders being stolen from your door should you not be available to sign receipt of your order. Please ensure you provide an appropriate delivery address during business hours such as your work address to help reduce your liability.
Online Orders Payment Policy
On Point Shop Online orders can only be accepted with your Credit Card (Visa and MasterCard), AfterPay, Zip Pay, and PayPal. Order totals are calculated in and include GST in the total price. Delivery charges depend on where you live. Please refer to our Delivery Policy for more information.
Online Pricing Policy
All our prices are in Australian dollars (AUD) and include GST (Goods and services tax). Product prices are regularly updated when price changes are received from our suppliers. We reserve the right to make changes to pricing at any time or amend due to human error, computer malfunction or incorrect data and reserve the right to cancel the order. Online Only Discount pricing is only available online and does not apply to physical stores. Price matching for discounted and clearance product in store is at the store managers discretion and subject to availability.